Customer Service Support
Business Development Department
About Zeno Property
Zeno Property is a Myanmar-based real estate platform company connecting property buyers, sellers, developers, and agencies through a growing marketplace of residential and commercial listings. We focus on building a robust property ecosystem where high-quality listings, strong partner relationships, and seamless customer experience drive real business results. We are a small, ambitious team building for a large, fast-growing regional market, and we are looking for people who want ownership over outcomes, not just tasks.
About the Role
Zeno Property is looking for a Customer Service Support to join our Business Development Department. This role is responsible for sourcing property data, managing customer and client communication, and ensuring inquiries and complaints are handled promptly and professionally. The position reports directly to the BD Manager and plays a key part in maintaining strong client relationships.
Qualifications & Requirements
Experience
  • 1 to 2 years of experience in customer service, administrative support, or a related field.
Technical Skills
  • Basic computer literacy (MS Office or Google Workspace)
  • Comfortable navigating social media platforms (Facebook, TikTok, and similar) for data sourcing
  • Accurate and efficient data entry skills
  • Familiarity with CRM or property listing tools is an advantage
Soft Skills
  • Strong verbal and written communication skills
  • Patience and a calm, professional manner when handling complaints
  • Good attention to detail and accuracy
  • Ability to multitask and manage time effectively
  • Team player with good coordination skills across departments
Nice to Have
  • Prior experience in the real estate or property industry
  • Experience in a call center or front desk role
  • Bilingual ability (English and Myanmar)
Key Responsibilities
  • Property Data Sourcing: Search, collect, and update property listing data from social media channels and other online sources.
  • Customer Inquiry Handling: Answer office phone calls promptly and professionally to address customer and client questions.
  • Data Entry & Record Keeping: Accurately enter and maintain daily customer and client inquiry records in the company system.
  • Complaint Handling: Receive and manage customer complaint calls with patience and professionalism.
  • Issue Escalation: Report complaints and unresolved issues to the manager and relevant departments in a timely manner.
  • Client Follow Up: Follow up with customers and clients to confirm that inquiries and complaints have been properly resolved.
  • Reporting: Prepare daily and weekly summary reports of inquiries, complaints, and resolutions for the BD Manager.
  • Cross Department Coordination: Work with sales, marketing, and related teams to resolve customer concerns effectively.
  • Social Media Monitoring: Monitor social media platforms for new property listings, leads, and engagement opportunities.
  • Process Improvement: Suggest improvements to customer service workflows based on recurring inquiries or complaints.
What We Offer
Compensation & Benefits
  • Competitive salary aligned with market standards
  • Monthly performance-based commission and salary review based on individual performance and business results.
  • Annual leave and public holidays in accordance with labor law.
Growth & Development
  • Clear career progression and advancement opportunities
  • Training support and professional development programs
  • Opportunity to work on regional (ASEAN) projects and initiatives
Work Environment
  • International and multicultural workplace with a young, creative team.
  • Collaborative, supportive, and flat organizational structure
  • Dynamic and flexible working environment.
  • Opportunity to make a real impact and grow with the company
Apply Now
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